There are NO returns for opened non-defective product.
Before returning any defective item, it is necessary to contact us and obtain an RMA number. No returns of any type will be accepted without a Return Merchandise Authorization (RMA) number.
We accept no responsibility for products returned without an RMA number.
For a product that is determined to be defective within 15 days from date of purchase, return instructions and if applicable, replacement product will be issued by us. After 15 days from purchase date all product is covered by the manufacturers warranty policy. We reserve the right to instruct the client to contact the manufacturer directly to obtain a case number verifying the item is in fact defective.
After the initial 15 days from date of purchase, any defective hardware will have an RMA issued following policies and guidelines that are in place directly from each manufacturer. Return instructions will be provided. It is the responsibility of the client to follow and return the products in a timely manner to the warehouse location that is provided.
In some instances the manufacturer may request that the return/replacement/repair is to be taken care of with them directly, at which time we will provide that instruction. In some cases, to help facilitate a return, we may instruct the client to contact the manufacturer directly to obtain a case number that confirms the item is defective.
Within 15 days of purchase all non-defective, unopened returns will be accepted and subject to a 20%, $ 40.00 minimum, restocking fee, whichever is greater. All returns are subject to the conditions outlined in the RMA Notification email. Failure to comply with the conditions will result in the refusal of the return at the customer’s expense. Shipping charges are extra, and the responsibility of the client.
Credits may take up to 10 business days to be processed after receipt of the returned merchandise. A credit will not begin processing until we have received the returned product. Items found to be non-defective, will be returned to the client at their expense.