With no presence or data located outside Canada, we keep your data safe on Canadian soil.


Privacy Policy

As a responsible Canadian corporation we will: (a) conform to the edicts of the law or comply with legal process served on YEGTEL Communications LTD., any subsidiary, or the site; (b) protect and defend the rights or property of YEGTEL Communications LTD. and/or any subsidiary, and, (c) act in urgent circumstances to protect the rights and personal safety of users of YEGTEL Communications LTD., its Web sites, or the public.

YEGTEL will disclose your personal information, upon prior notice to you, only when absolutely compelled to do so by Canadian law enforcement. We will work hard to ensure your rights and privacy are protected at all times. However, we cannot and will not, allow the use of our service for any activity deemed illegal within Canada. Please also ensure that any data you wish to remain completely private is stored on encrypted storage. Please contact us to discuss your needs in more detail.

How we protect your information

We fight to protect the information you share with us. To protect your privacy, YEGTEL follows different principles in accordance with world-wide practices for customer privacy and data protection.

We will never sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone for any reason, unless compelled to do so by law, as noted above; and
We’ll use state-of-the-art security measures to protect your information from unauthorized users, third party access, and outside disclosure.

Consent

If you choose not to register or provide personal information, you can still use most of our site. You will not be able to access areas that require registration like our eStore.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding YEGTEL products, programs, events, or services by e-mail, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from YEGTEL. You may contact us at anytime to have your information removed from our marketing lists.

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time through our Customer Portal. There, you can:

  • View and edit personal information you have already given us;
  • Tell us whether you want us to send you marketing information.

Security

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you register on the site or when you download free software, enter a contest, order e-mail newsletters or contact us online. We use your Personal Information for two primary purposes:

  • To maintain internal customer databases;
  • To alert you to product upgrades, special offers, updated information and other new services from YEGTEL Communications.

Enforcement

If for some reason you believe YEGTEL has not adhered to these principles, please contact us. We will do our best to determine and correct the problem promptly.

Electronic Product Registration

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (we call that information your profile). If you haven’t previously registered with us, we create a profile for you from your product registration information. If you ever want to review or update that information, you can visit the Customer Portal or the eStore and edit any of the Personal Information in your profile. If you haven’t already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

Information Security

YEGTEL has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing a secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

YEGTEL strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your prior consent, except when required to do so by law enforcement; as outlined above. Inside the company, data is stored on well protected servers with limited physical access. Your information will be stored and processed only in CANADA. We do not and will not disclose the location(s) data is stored at, unless absolutely compelled to do so by law enforcement; as described above. We will do everything we can to prevent releasing any data storage locations and will prevent access whenever legally possible.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

Information we keep about you

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we may ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other purpose.